Email

emailOur email information service can be used to get help and information about general enquiries. We aim to respond within 3 working days. We will try and give you an answer to your query but sometimes we may need to contact you for further information or to arrange an appointment for you.

If your enquiry is urgent you can attend one of our accessible offices for immediate support.  Alternatively, you can contact Adviceline on 03444 772020 to get information and help over the phone.

Please provide us with as much information as possible about your enquiry so that we can offer you the assistance you need.

How we use your information

We take data protection and confidentiality seriously. Your details will be stored securely and confidentially and we will not pass your information on to anyone else without your permission. By filling in the ‘Get help by email’ form you give us your consent to store information about you under the Data Protection Act 1998.

We take data protection and confidentiality seriously. Your details will be stored securely and confidentially and we will not pass your information on to anyone else without your permission. By filling in the ‘Get help by email’ form you give us your consent to store information about you under the Data Protection Act 2018. We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we use your data. Please note that if you wish to withdraw your consent at any time, please just visit one of our offices or contact us by telephone or email.

 I agree to the Citizens Advice Service recording and using my personal information about me to assist with my enquiry.

 I agree to the Citizens Advice Service sharing my personal information with other advice providers for efficient appointments and referrals to help me with my problems.

Enquiry Area

Your Details

Name:

Address:

Postcode:

Telephone:

Email Address:

Date of Birth:

Preferred method of contact:

How can we help you?

We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation and trade union membership. If you agree we will use this information, which is known as special category data to give you advice, gather data to improve our service and support our research in a way that you cannot be identified. We'll make sure all your information is kept safe in our secure case management system.

Ethnicity:

Disability:

 I consent to you holding the above information

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