Welfare Rights Caseworker
Stewart Joined Citizens Advice as a volunteer adviser in October 2015 after a long career in the civil service. Having worked in a policy making government department, it has been an eye opening experience for Stewart to work with and help those clients who feel the effects of those policies first hand; often to their detriment.
Stewart became a full time Welfare Rights Caseworker in October 2016. The benefits system is complex and often very bureaucratic. It can be a frustrating process to negotiate it, but then very rewarding when you have helped someone claim money that they are entitled to.