How we use your data when using our website

This section covers how we use your data when you use our website.

National Citizens Advice covers their use of data when you use their website in their privacy notice.

What information we collect

We collect limited information about users of our website to improve our services and online presence. This includes:

  • Website usage data collected through Google Analytics (e.g., pages visited, time spent on the site, and referral sources).
  • Data collected through cookies, which help us enhance website functionality and user experience.
  • Personal Information submitted via online forms.  For find out more about how we use this information, please see the sections called How we use your data for advice or How we use your data when applying to volunteer or work’

How we collect your information

We collect information in the following ways:

  • Cookies – We use cookies to track website performance, analyse user behaviour, and improve functionality. Some cookies are essential for site operation, while others help us improve our content and marketing. You can manage cookie preferences via your browser settings.
  • Google Analytics – We use Google Analytics to measure how visitors interact with our website. This service collects anonymised data about user behaviour, such as which pages are visited and how users navigate the site. Google Analytics retains anonymised website data for up to 26 months. See Google’s Privacy Policy for more details.

What we use your information for

We use website data to:

  • Monitor and improve website performance and accessibility.
  • Analyse trends to enhance user experience.
  • Ensure our website remains secure and functions properly.

How we use cookies on our website

Cookies help us understand how users interact with our website and improve their experience. We use:

  • Essential Cookies – Required for core functionality, such as security and accessibility.
  • Analytics Cookies – Used by Google Analytics to collect anonymous data on website performance and user behaviour.

Who we share your information with

Website usage data is shared with Google Analytics, but it does not personally identify you.

We do not sell or share your data with third parties for marketing purposes.

Our lawful basis for using your information

Legitimate Interest – We have a legitimate interest to process data to analyse and improve our website’s performance and user experience.